How do I contact support?
Email hello@stillespace.com, and include the details that help us fix things quickly.
The quickest way: in the studio, press Help in the top bar; on the other Space pages, press Ask Space at the bottom. It answers from this guide, and Talk to a person instead sends your question to the Stille team, who answer by email.
Or email hello@stillespace.com. A person reads every message.
Put this in your email
- The email address you sign in with.
- Who you are: a homeowner designing your own kitchen, a homeowner or designer a shop invited, or a cabinet shop (and the shop's name).
- The kitchen's name, if it's about a kitchen.
- What you did, what you expected, and what happened instead. Copy any message Space showed you, word for word.
- Where: web browser (which one) or the desktop app, and Windows, Mac, phone or tablet.
- A screenshot helps a lot.
- Shops: if a cut file or label looks wrong, attach the kitchen file (on Kitchens, press Save file) and a photo of the part.
Never send us
- Your sign-in code or sign-in link.
- Card numbers. We never need them.
Questions about a quote, an estimate or your cabinets
If a cabinet shop or designer invited you, questions about the design, the price, the schedule or the work go to that shop. Use Messages on your kitchen, or contact them directly. Space makes the software. We're not part of your agreement with the shop.
Payments and refunds
For the $149 plan set, email us with the email you signed up with and the kitchen's name. See "Can I get a refund for my plan set?"
Still stuck? In the Space app, press Ask Space, or email hello@stillespace.com.