Help · Designing your own kitchen

Can I get a refund for my plan set?

The plan set isn't refunded once downloaded, but if something is wrong with it, we'll fix it or refund you.

The rule

The plan set is ready the moment you pay, so payments aren't refunded once you've downloaded it.

If something is wrong with what you received, email us and we'll fix it or refund you.

This is from section 4 of the terms (stillespace.com/terms.html).

How to ask

Email hello@stillespace.com with:

• The email you signed up with
• The kitchen's name
• What's wrong (a screenshot or the page of the PDF helps)

A person looks at every request. We can't promise a refund in a chat or by email reply until we've looked at your order.

Before you write

• Paid but it still shows the price? Wait a minute and reload the page. Don't pay again. If it's still locked, email us.
• Want to change the design? You don't need to pay again. See "Can I change my design after buying the plan set?"
• Paid twice by mistake? Email us. Include both receipts from Stripe if you have them.

Still stuck? In the Space app, press Ask Space, or email hello@stillespace.com.