Troubleshooting for homeowners

Fixes for a blank or slow 3D view, a kitchen that seems lost, and using another device.

The 3D view is blank, grey or very slow

Reload the page.
Use a recent Chrome, Edge or Safari on a computer.
Close other tabs, and plug in a laptop.
Make sure hardware acceleration is on in your browser settings.
See "What computers, browsers and phones work with Space?"

"No connection"

The homeowner designer needs the internet. Check your connection and reload the page.

My kitchen is gone, or I see an empty sample kitchen

Almost always this means you're signed in with a different email than before.

Check which email you used the first time (look for the earlier "Your sign-in link for Space" email).
The homeowner page has no sign-out button, so open app.stillespace.com/design.html in a private (incognito) window, or in another browser.
Type that first email, press Email me a sign-in code, and enter the code. Your most recent kitchen opens.

If you used Start from in Room, that replaced your layout. Press Undo right away to get it back. (Undo works within the current visit.)

Still missing? Email hello@stillespace.com with every email address you might have used.

I signed in on another computer or phone

That's fine. Your kitchen is saved to your account. Sign in on the new device with the same email and the kitchen you last worked on opens there.

If you're working on two devices at once, finish on one and close it before you continue on the other. That way one doesn't save over the other's changes.

I paid but the plan set is still locked

Wait a minute and reload. Don't pay again. If it's still locked, email hello@stillespace.com.

"The plan set could not be unlocked"

Check your connection and try again. If you paid and it keeps happening, email us.

"This page is out of date. Reload it and try again."

We updated Space while your page was open. Reload the page. Your kitchen is saved.

Right-click or printing doesn't work

They're turned off on purpose. Use the plan set PDF to print.

Still stuck? In the Space app, press Ask Space, or email hello@stillespace.com.