My sign-in email or code didn't arrive

What to check when the sign-in email is missing or the code says it didn't work.

The email didn't come

Wait a minute. It usually arrives within a few seconds, but sometimes it takes longer.
Check spam, junk and "Promotions." The email comes from hello@stillespace.com, subject "Your sign-in link for Space". If you find it there, mark it "not spam" so the next one arrives normally.
Check the spelling of your email. The screen shows the address we sent to ("We sent a sign-in link to …"). If it's wrong, press Use a different email.
Ask again, but not too fast. Wait at least 60 seconds before asking for another email. If you ask too soon, you'll see a message asking you to wait.
Work email? Some company email systems hold or delay messages from new senders. Ask your IT person to allow hello@stillespace.com, or try another address. Keep in mind the next point.

Your kitchens, your shop and your invites belong to one email address.

If a shop invited you, sign in with the exact email they invited. With a different one, you'll see "This kitchen isn't shared with you" or "No kitchens yet".
Homeowners: signing in with a different email starts a new, empty kitchen. Your first kitchen is still there under your first email.
Shop team members: if you see Start your shop when you expected to join a team, you signed in with a different email from the one you were invited with. Sign out and use the invited one, or ask the shop owner to invite this one.

Codes work once and only for a short time. Ask for a new email and use the newest code. An older email's code won't work after you ask again.
Type only the digits. Spaces are ignored.
If you already opened the link in that email, the code in it is used up too. Ask for a new one.

Email hello@stillespace.com with the email address you're trying to sign in with. Don't send us your code.

Still stuck? In the Space app, press Ask Space, or email hello@stillespace.com.